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Delivery Policy

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Delivery Policy

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Effective Date: October 2025
Restaurant: Jeffrey Burgers
Address: 37 Depot St, Unit C, Lyndonville, VT 05851, USA
Phone: +1 (802) 427-3072
Email: contact@jeffreyburgers.com
Website: www.jeffreyburgers.com

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1. Overview

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At Jeffrey Burgers, we are proud to offer local delivery of our handcrafted gourmet burgers and sides throughout Lyndonville, Vermont, and surrounding areas.
Our goal is to ensure every delivery arrives fresh, accurate, and on time.
This Delivery Policy outlines the terms, responsibilities, and limitations related to our delivery service.

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2. Delivery Area & Availability

  • We currently provide delivery services within Lyndonville, VT and select nearby locations.

  • Delivery availability may vary depending on distance, weather conditions, and kitchen volume.

  • If your address falls outside our delivery radius, your order may be declined or converted to pickup.

  • We reserve the right to adjust our delivery zones and fees at any time.

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3. Delivery Hours

 

Our delivery hours typically follow our restaurant’s business hours but may vary during peak times or special events.
Estimated delivery windows will be displayed at checkout.

 

4. Delivery Fees & Minimum Order

  • Delivery fees are automatically calculated based on your address and distance.

  • A minimum order amount may apply to qualify for delivery.

  • All prices and fees are shown before checkout for full transparency.

 

5. Estimated Delivery Time

  • Average delivery time ranges from 25 to 45 minutes, depending on order size, traffic, and weather.

  • During busy hours or poor weather conditions, deliveries may take longer.

  • Delivery times shown at checkout are estimates, not guarantees.

  • Delays due to traffic, weather, or unforeseen circumstances do not qualify for a refund.

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6. Customer Responsibility

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To ensure a smooth delivery experience, customers are responsible for:

  • Providing a complete and accurate delivery address, phone number, and any special instructions.

  • Being available to receive the order at the scheduled time.

  • Responding to phone calls or messages from our driver if contact is needed upon arrival.

If the driver is unable to reach the customer after two attempts or 10 minutes, the order will be marked as delivered or abandoned, and no refund will be issued.

 

7. Delivery Verification

  • Orders may be verified using GPS tracking, driver confirmation, or photo proof (when applicable).

  • Once the order has been confirmed as delivered, it will be considered completed and non-refundable.

  • Please check your order immediately upon receipt and contact us within 24 hours if an issue arises.

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8. Incorrect or Missing Items

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If you receive the wrong item or something is missing:

  • Contact us immediately at +1 (802) 427-3072 or contact@jeffreyburgers.com.

  • Provide your order number and a description or photo of the issue.

  • We will verify the problem and, if confirmed, provide a replacement, credit, or partial refund depending on the situation.

 

9. Food Quality & Safety

 

All meals are prepared fresh just before delivery.
Please consume your food immediately upon arrival for the best taste and safety.
Jeffrey Burgers is not responsible for changes in food quality due to delays in consumption or improper storage after delivery.

 

10. Weather & Traffic Delays

 

Deliveries may be delayed due to heavy traffic, road closures, or severe weather.
We appreciate your patience and understanding during such conditions.
Refunds will not be issued for delivery delays beyond our reasonable control.

 

11. Third-Party Delivery Services

 

If you placed your order through a third-party app (such as DoorDash, Uber Eats, or Grubhub), please refer to their policies for delivery and refunds.
Once the order is in their possession, they are responsible for the handling and delivery process.
We will assist in verifying order details if necessary but cannot issue refunds for third-party errors.

 

12. Lost, Stolen, or Unattended Deliveries

 

If you request that your order be left unattended (e.g., “leave at the door”), Jeffrey Burgers is not responsible for loss, theft, or damage after the order has been delivered and confirmed.
All such deliveries are considered final and non-refundable.

 

13. Modifications & Cancellations

  • Orders cannot be changed or canceled once they have been confirmed and sent to the kitchen.

  • Please review all details carefully before submitting your order.

 

14. Contact Us

 

If you have questions, concerns, or issues regarding delivery, please contact us:

Jeffrey Burgers
 

📍 37 Depot St, Unit C, Lyndonville, VT 05851, USA
📞 +1 (802) 427-3072
📧 contact@jeffreyburgers.com
🌐 www.jeffreyburgers.com

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